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The Escalation Procedures can be found here - ‣

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As a school committed to providing a safe, inclusive, and conducive learning environment, we have developed an Escalation Policy to address concerns and issues that may arise during the course of the academic year. This policy is designed to ensure effective communication, timely intervention, and resolution of matters that impact the well-being and academic progress of our students.

Our primary goal is to create an atmosphere where everyone feels respected, supported, and empowered. We encourage open dialogue and collaboration between students, parents, guardians, teachers, staff, and administrators. The Escalation Policy outlines the steps to follow when dealing with various types of concerns, from minor issues to more complex challenges.

Key Principles of Our Escalation Policy:

1. Communication: We believe that effective communication is the foundation of resolving any issue. We encourage learners, parents, and guardians to openly communicate with facilitators and staff about their concerns. We also stress the importance of respectful and constructive communication in all interactions.
2. Proactive Resolution: Our aim is to address concerns at the earliest stage possible. Many issues can be resolved through proactive communication and collaboration between the parties involved. Facilitators and staff are here to support learners and provide guidance when needed.
3. Defined Steps: The Escalation Policy outlines a series of steps to be followed when concerns are not resolved at the initial stage. These steps ensure that issues are appropriately escalated to higher levels of authority for further investigation and resolution.
4. Confidentiality: We understand the sensitivity of certain matters and assure all parties involved that their concerns will be treated with the utmost confidentiality, while still adhering to legal and ethical guidelines.
5. Learner-Centric Approach: The well-being and academic success of our learners are paramount. Our policy aims to create an environment where learners' needs are understood and met, allowing them to thrive academically, socially, and emotionally.
6. Collaboration: We encourage collaboration between learners, parents, guardians, facilitators, and staff. By working together, we can find solutions that benefit the entire school community.
7. Timeline: Parents need to be informed of any concern or issue (including minor ones) within a week of when the event occurred. For example, if a learner has not been switching their camera on and the facilitator has reached out to them on slack, but the situation has not improved, parents should be informed via a slack message within a week of when the message was originally sent to the learner.

In the following sections of the policy, you will find detailed information about the steps to take when addressing various types of concerns, the roles and responsibilities of different parties, and examples of the types of issues that might arise.

Resources