Our philosophy

The design of School of Humanity’s learning methodology, operating model, management model, and culture is intended to motivate and enable learners to grow and follow a personalized learning journey. In that regard, the combined effort is designed to reduce the likelihood of grievances. On the rare occasion that a learner (or parent or guardian) has a grievance or a concern, the individual is appreciated for their forthrightness.

Sharing your concerns

Communication between stakeholders and the leadership team is valued and encouraged. Learners and parents/guardians are encouraged to reach out to the leadership team to request a 1:1 meeting to voice any concern they may have encountered and to see if they can resolve it this way.

However, should the complaint or concern be deemed to be more serious or delicate, a Complaints Form is accessible for all learners and stakeholders, thereby allowing them to clearly identify and described the issue(s) which will then immediately be prioritized by the leadership team and the underlying root causes identified.

The matter will then be assessed through the lens of vision, mission, and organizational values to determine the proper course of action. Depending on the severity of the complaint, the Safeguarding Lead and/or Ethics Review Committee may be called upon to assist in reviewing and addressing the problem.

There is complete transparency of the process at every stage and a constant reinforcement that team members have an equal voice in the practices and ways of the organization. Concerns voiced may lead to either overall policy changes, employee-supervisor modifications, or simply warrant clarification due to misunderstanding. In all cases, an appropriate answer/response will be provided.

School of Humanity Complaints Form

If you prefer, or if you consider the complaint to be of a more serious nature, please complete the School of Humanity’s Complaints Form.

School of Humanity Complaints Form

Complaint Handling Process

Day 1: Submission and Initial Acknowledgment

1. Complaint Form Submission:
   • Complainants submit their complaints through the provided form.
   • Confirmation Email:
     • Complainants receive an email confirming receipt of the complaint and that it is under review.
   • Leadership Notification:
     • The leadership team is notified of the complaint submission.
2. Initial Evaluation by Leadership:
   • Assessment:
     • The leadership team evaluates the severity of the complaint to determine the appropriate course of action.
   • Referral:
     • Minor complaints are handled internally by the leadership team.
     • Severe complaints are referred to the Ethics Review Committee (ERC).

Day 2: Communication and Referral

1. Progress Update:
   • Complainants receive an email updating them on the progress of their complaint.
2. Handling Severe Complaints:
   • ERC Involvement:
     • Severe complaints are escalated to the ERC, which will hold an extraordinary meeting to discuss the complaint and establish the correct response protocol.
   • External Agencies:
     • For extreme cases, such as those involving sexual abuse or harmful behavior, external agencies (e.g., local police, social services, psychological assessment teams) may be contacted.

Day 3-4: Investigation

1. Evidence Gathering:
   • The ERC gathers evidence and invites involved parties to meetings to investigate the complaint.

Day 5: Resolution and Implementation